IT Operations Overview
A connected view of helpdesk tickets, hardware inventory, and user portal access.
Quick Actions
Execute common technical workflows.
Needs Attention
Actionable priority items filtered for your role.
Recent Helpdesk Requests
Latest tickets submitted within your authorized view.
| Ticket | Issue Summary | Requester | Assigned IT Team | Status | Action |
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My Information & Equipment Hub
Find your complete profile, assigned hardware devices, approved software licenses, and IT requests.
IT Helpdesk & Tickets
End-to-end lifecycle: Employee raises → IT investigates → Employee confirms → Manager closes.
| Ticket ID | Issue / Summary | Requester | Related Asset | Priority | Assigned To | Status | Action |
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Asset Register
Track hardware inventory, serial numbers, allocation history, conditions, and warranties.
| Asset ID | Device / Specs | Serial Number | Assigned Employee | Assigned / Purchased | Condition | Status | Action |
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Software & System Access Register
Track application permissions, cloud subscriptions, grant approvals, and revocations upon employee exit.
| Access ID | Employee | Software / Service | Access Level | Granted Date | Approved By | Status | Revoked Date | Action |
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Employee Lifecycle & IT Onboarding
Manage hardware allocation bundles, software provisioning, and asset recovery upon offboarding.
| Employee Name | Department & Manager | Joining Date | Exit Date | Hardware | Software | IT Setup | Status | Action |
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Downtime, Hardware Repair & Maintenance
Track hardware failures, service windows, downtime duration, and temporary loaner laptops.
| Record ID | Equipment / User | Issue Description | Start Time | Restoration Time | Downtime | Loaner Laptop | Status | Action |
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IT Renewals & Contracts
Track annual subscriptions, ISP leased lines, software licenses, domain names, and cloud services.
| Contract ID | Service & Category | Vendor | Owner | Expiry Date | Recurring Cost | Notice Period | Status | Action |
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IT Vendor Directory
Maintain contact records for hardware suppliers, software vendors, and internet service providers.
| Vendor ID | Company Name | Category | Contact Person | Phone | Status | Action |
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Procurement & Purchase Orders
Manage purchase requisitions, managerial approvals, delivery tracking, and spend records.
| Purchase ID | Item & Justification | Vendor | Requester | Target Date | Amount (INR) | Status | Action |
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User Accounts & Portal Access Approvals
Admin control panel: Review access requests, grant portal login access, assign roles, and manage credentials.
Reports, CSV Export & Security Audit Trail
Export operational records and review tamper-evident audit history across the organization.
Master Data Configuration & System Settings
Add and manage dynamic categories, issue types, asset types, departments, and live SMTP email delivery settings.